SMS Messaging Compliance Policy

📝 SMS Consent Disclosure

By opting in to receive SMS messages from Hamid Mahmood DBA Ashtex Pro, you consent to receive conversational messages related to your interactions with Hamid Mahmood DBA Ashtex Pro.

• Message frequency: Message frequency may vary. On average, 5–10 messages per week.
• Opt-out: Reply STOP at any time to unsubscribe from SMS messages.
• Help: Reply HELP for assistance.
• Privacy Policy: https://ashtexpro.com/sms-policy.html
• Message and data rates: Message and data rates may apply.

Your consent to receive SMS messages is not a condition of purchase or service.

📲 SMS Program Description

Consumers opt in to receive SMS from Ashtex Pro DBA Liberty Tax Service by texting JOIN to the business at the number advertised on http://www.ashtexpro.com.

Subscribers will receive conversational messages for business communications such as appointment coordination, order updates, service follow-ups, and customer support.

• Message frequency may vary. On average, 5–10 messages per week.
• Message and data rates may apply.
• Text HELP or INFO for help.
• Text STOP or UNSUBSCRIBE to stop receiving messages.

For more information regarding the opt-in process, please visit http://www.ashtexpro.com. For our Privacy Policy and Terms & Conditions, please visit https://ashtexpro.com/sms-policy.html.

🔐 Privacy Policy

We collect consumer data through SMS registration and related messaging interactions only as needed to provide services and operate our business. This may include your phone number, SMS consent data, and message-related information.

How we use your information:

• To register you for SMS communications
• To send and manage text messages related to our services
• To operate, maintain, and support our business services

Data sharing and disclosure:

• Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
• Information sharing is limited to what is necessary to provide services and operate the business.
• Consumer personal data, including phone numbers and SMS consent data, is not sold, shared, or transferred to external organizations under any circumstances.
• Your data will not be transferred to external organizations.

Data protection safeguards:

• Administrative safeguards to control access to consumer information
• Technical safeguards to protect data from unauthorized access, use, or sharing
• Physical safeguards designed to secure systems and records containing personal data

SMS opt-out: You may leave the messaging campaign at any time by replying STOP to any SMS message you receive from us.

Contact: If you have questions about our SMS program, your privacy, or this policy, please contact the message sender through the contact information provided on this website.

📋 1. Program Description

Ashtexpro DBA Liberty Tax Service ("we," "us," or "our") uses SMS/MMS text messaging to communicate with clients and prospective clients regarding appointment reminders, document requests, tax filing updates, billing notifications, and responses to service inquiries.

We use GoTo Connect as our SMS messaging platform, operating over a 10DLC-registered local phone number.

By opting in to our SMS program, you agree to receive text messages from Ashtexpro DBA Liberty Tax Service at the phone number you provide. Message frequency may vary depending on your active service engagement.

✅ 2. How to Opt In

You may opt in to receive SMS messages from Ashtexpro DBA Liberty Tax Service through any of the following methods:

• Verbally agreeing to receive texts when you call or visit our office
• Submitting your phone number through our website contact or feedback form and checking the SMS consent box
• Texting us directly at our business number to initiate communication
• Signing a client engagement agreement that includes an SMS consent clause

🚫 3. How to Opt Out (STOP)

You may unsubscribe from Ashtexpro DBA Liberty Tax Service SMS messages at any time by replying STOP to any text message you receive from us. You will receive one final confirmation message, and no further messages will be sent.

You may also opt out by:

• Calling us at 408-931-6314 and requesting removal
• Emailing us at Ashtexpro@Gmail.com with "Unsubscribe SMS" in the subject line
• Asking a staff member in person at our office

🆘 4. Help & Support

If you need assistance with our SMS program, reply HELP to any text message and we will respond with support contact information, or contact us directly:

• Phone: 408-931-6314 or 408-477-2985
• Email: Ashtexpro@Gmail.com
• Address: 730 Story Rd, Ste 6, San Jose, CA 95122

💬 5. Message Types & Frequency

Ashtexpro DBA Liberty Tax Service sends the following types of SMS/MMS messages:

• Appointment reminders and confirmations
• Document request or deadline notifications
• Tax filing status updates
• Billing and payment notifications
• Responses to client inquiries submitted by text
• Alerts about IRS or state tax deadlines relevant to your account

Message frequency may vary. Messaging is generally limited to matters relevant to your active services with Ashtexpro DBA Liberty Tax Service.

📱 6. Message & Data Rates

Message and data rates may apply. These charges are determined by your mobile carrier and your individual plan. Ashtexpro DBA Liberty Tax Service does not charge any additional fee for sending or receiving text messages through our program.

For questions about your carrier's messaging rates, please contact your mobile service provider.

🔒 7. Privacy & No Third-Party Sharing

Your phone number and SMS opt-in consent are collected solely for the purpose of communicating with you about your Ashtexpro DBA Liberty Tax Service services.

We do not sell, share, rent, or disclose your mobile phone number or SMS opt-in status to any third party for marketing or promotional purposes.

Your information is used exclusively by Ashtexpro DBA Liberty Tax Service staff to deliver the services you have requested. For full details on how we handle your personal information, please review our Privacy Policy.

📡 8. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Message delivery may be affected by your mobile carrier's network, coverage area, or technical issues outside our control.

⚖️ 9. TCPA & Regulatory Compliance

Ashtexpro DBA Liberty Tax Service's SMS messaging program is designed to comply with:

• The Telephone Consumer Protection Act (TCPA)
• CTIA Messaging Principles and Best Practices
• GoTo Connect Messaging Content Policy
• 10DLC Campaign Registry requirements
• California Consumer Privacy Act (CCPA), where applicable

We only send messages during reasonable hours and only to individuals who have provided prior express consent.

🛡️ 10. Consumer Data Protection

Consumer data will never be transferred, shared, sold, or disclosed to any external organization under any circumstances, except where required by law.

Safeguards Against Unauthorized Access and Sharing:

• Access to consumer data is restricted to authorized personnel only.
• Administrative, technical, and physical safeguards are maintained to protect data from unauthorized access, use, disclosure, or transfer.
• Internal controls and security measures are used to prevent unauthorized sharing of consumer data.
• Data handling practices are designed to ensure consumer information remains protected at all times.

🔄 11. Policy Updates

Ashtexpro DBA Liberty Tax Service reserves the right to update this SMS Compliance Policy at any time. Any changes will be posted to this page with a revised effective date. Continued participation in our SMS program after changes are posted constitutes your acceptance of the revised policy.